Service Catalog

How we support you

Quick access to WiFi registration, email services, and campus IT support.

Required for WiFi

WiFi Security Certificate

Install the TCIOE CA certificate on your device to securely connect to campus WiFi using WPA3-Enterprise authentication.

Download Certificate

Both .pem and .crt formats work - they're identical files

Works on All Devices

Android, iOS, Windows, macOS, and Linux supported

Download Certificate (.pem)Download Certificate (.crt)Installation Guide

Register Your Own WiFi Account

After installing the certificate, register for your personalized WiFi account. Choose your own username and password!

Setup steps:

  1. 1.Download & Install the security certificate above
  2. 2.Register for a WiFi account (Student or Staff)
  3. 3.Login to test your credentials
  4. 4.Connect to campus WiFi network

WiFi Registration Services

Student WiFi Registration

Create your personal WiFi account for campus network access

Register Now

Staff/Teacher WiFi

Faculty and staff network registration and access

Register Now
WiFi Login
Test your credentials
Complete Setup Guide
Step-by-step instructions

Email & Account Services

Reset Email Password

Request password reset for TCIOE email

Add Secondary Email

Setup recovery email address

AI Services

AI Service Registration

Register to receive a GitHub organization invitation for AI repositories and resources

Club Services

Request Club Email

Get official email address for your club

Request Club Subdomain

Setup web presence for your club

College Letter Services

Student ID Card Form

Fill and download ID card application

All College Letters

View all available forms and documents

Additional Services & Support

Technical support and access to campus platforms

Labs & Classrooms

Technical support for campus facilities and learning spaces

  • Audio-Visual equipment checks and setup
  • Lecture capture and recording systems
  • Computer lab readiness and maintenance
  • Hardware troubleshooting and repairs
  • Projector and display configuration
Platforms & Integrations

Access to college systems and digital resources

  • Campus portal and student information system
  • Library management and digital resources
  • VPN setup for remote access
  • Learning management system integration
  • Third-party education tools and platforms
Operational commitments

Response times

Tickets triaged during office hours with updates in under 4 hours.

Maintenance windows

Planned changes on Sundays 6:00–7:00 AM with status updates.

Status first

Major incidents posted at status.tcioe.edu.np with workaround guidance.