Service Delivery Charter
The EMIS Unit provides the following services to students, faculty members, and staff of Thapathali Campus, IOE. All services are provided free of cost.
| SN | Description of Service | Procedures and Required Documents | Point of Service | Time for Delivery | Cost | Grievance Handling Officer |
|---|---|---|---|---|---|---|
| 1. | Wi-Fi User Registration for students | Visit EMIS website at emis.tcioe.edu.np and follow the WiFi Guide | emis.tcioe.edu.np | Instant | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
| 2. | Wi-Fi User Registration for faculty members and staff | Visit EMIS website at emis.tcioe.edu.np and follow the WiFi Guide | emis.tcioe.edu.np | 24 hours | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
| 3. | Institutional email password reset for students | Visit EMIS website at emis.tcioe.edu.np and follow the email service | emis.tcioe.edu.np | 1 day | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
| 4. | Institutional email registration for full time faculty members and staff | 1. Download and fill up the form provided in the EMIS website 2. Recommendation from the HoD 3. Recommendation from Assistant Campus Chief (Academic) | emis.tcioe.edu.np | 24 hours after submission of all the required documents | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
| 5. | Institutional email registration for adjunct faculty members | 1. Download and fill up the form provided in the EMIS website 2. Recommendation from the HoD 3. Recommendation from Assistant Campus Chief (Academic) | emis.tcioe.edu.np | 24 hours after submission of all the required documents | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
| 6. | Secondary mail update request for password reset | Visit EMIS website at emis.tcioe.edu.np | emis.tcioe.edu.np | 24 hours | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
| 7. | Sub-domain registration | 1. A formal application in letterhead of the concerned society/club/union 2. The application has to be duly registered in the campus administration and obtain an order from the Campus Chief 3. Visit the EMIS unit with the application. The unit shall process the request. | EMIS Unit Office | 1 week after submission of all required documents | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
| 8. | Club/Society institutional email registration | 1. Visit emis.tcioe.edu.np and navigate to Club Services 2. Fill out the club email registration form with club information and president details 3. Submit for review | emis.tcioe.edu.np | 1 week after submission | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
| 9. | Student ID card form generation | 1. Visit emis.tcioe.edu.np and navigate to Student ID Card Form 2. Fill out the required details 3. Download the generated PDF form | emis.tcioe.edu.np | Instant | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
| 10. | Suggestion box / feedback submission | Visit emis.tcioe.edu.np and navigate to Suggestion Box to submit feedback or suggestions | emis.tcioe.edu.np | Acknowledged within 24 hours | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
| 11. | Computer lab and network hardware troubleshooting | Report the issue to the EMIS unit in person or via email. Issues covered include network connectivity, hardware faults, and computer lab equipment. Electrical problems are not handled by the EMIS unit. | EMIS Unit Office | Depends on the nature of the issue | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
| 12. | Wi-Fi connection and certificate troubleshooting | Visit the EMIS unit with your device if you are unable to connect to the campus Wi-Fi due to certificate issues, device configuration, or other connectivity problems. The staff will assist with setup on-site. | EMIS Unit Office | Instant (walk-in) | Free of cost | EMIS Unit Head/Deputy Head or staff on duty |
Wi-Fi User Registration for students
Visit EMIS website at emis.tcioe.edu.np and follow the WiFi Guide
Wi-Fi User Registration for faculty members and staff
Visit EMIS website at emis.tcioe.edu.np and follow the WiFi Guide
Institutional email password reset for students
Visit EMIS website at emis.tcioe.edu.np and follow the email service
Institutional email registration for full time faculty members and staff
1. Download and fill up the form provided in the EMIS website 2. Recommendation from the HoD 3. Recommendation from Assistant Campus Chief (Academic)
Institutional email registration for adjunct faculty members
1. Download and fill up the form provided in the EMIS website 2. Recommendation from the HoD 3. Recommendation from Assistant Campus Chief (Academic)
Secondary mail update request for password reset
Visit EMIS website at emis.tcioe.edu.np
Sub-domain registration
1. A formal application in letterhead of the concerned society/club/union 2. The application has to be duly registered in the campus administration and obtain an order from the Campus Chief 3. Visit the EMIS unit with the application. The unit shall process the request.
Club/Society institutional email registration
1. Visit emis.tcioe.edu.np and navigate to Club Services 2. Fill out the club email registration form with club information and president details 3. Submit for review
Student ID card form generation
1. Visit emis.tcioe.edu.np and navigate to Student ID Card Form 2. Fill out the required details 3. Download the generated PDF form
Suggestion box / feedback submission
Visit emis.tcioe.edu.np and navigate to Suggestion Box to submit feedback or suggestions
Computer lab and network hardware troubleshooting
Report the issue to the EMIS unit in person or via email. Issues covered include network connectivity, hardware faults, and computer lab equipment. Electrical problems are not handled by the EMIS unit.
Wi-Fi connection and certificate troubleshooting
Visit the EMIS unit with your device if you are unable to connect to the campus Wi-Fi due to certificate issues, device configuration, or other connectivity problems. The staff will assist with setup on-site.